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Privacy Policy

ZENFLARE (PTY) LTD · Registration number 2025/343760/07
Last updated: 31 August 2026

This policy explains what personal information we collect, why we collect it, and what rights you have. It is issued in terms of the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who we are

ZENFLARE (PTY) LTD ("ZenFlare", "we", "us") is a private company registered in South Africa, registration number 2025/343760/07, with its registered office in Worcester, Western Cape.

We operate the following services:

We are the responsible party for the personal information described in this policy.

Information Officer

Yusri Sedan · info@zenflare.digital

2. What we collect and why

InformationWhy we need itLawful basis
Name, email address, phone numberTo respond to enquiries, quote for work, and contact you about a booking or projectPerformance of a contract / your consent
Physical addressTo attend on-site cleaning appointmentsPerformance of a contract
Payment reference and transaction detailsTo confirm payment and issue invoicesPerformance of a contract / legal obligation
Project material you send us (briefs, photos, website URLs, documents)To build the prototype or software you asked forPerformance of a contract
Website usage data (pages viewed, approximate location, device type)To keep the site working and understand what visitors find usefulOur legitimate interest
We never see your card details. Card payments are processed entirely by our payment provider on their own secure systems. We receive only a confirmation that payment succeeded, and a reference number.

3. Who we share it with

We share personal information only where it is necessary to deliver the service, and only with:

We do not sell your personal information, and we do not share it with advertisers.

Cross-border transfers

Some of our providers store data outside South Africa. Where that happens, we only use providers that are subject to laws or binding agreements offering protection substantially similar to POPIA, as required by section 72 of the Act.

4. How long we keep it

We keep records for as long as needed for the purpose collected, and then for any period the law requires. Financial and transaction records are kept for seven years as required by the Companies Act 71 of 2008 and tax legislation. Enquiries that do not lead to work are deleted within 24 months.

5. How we protect it

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access and misuse. These include encrypted connections (HTTPS), access controls on our systems, and limiting access to information to those who need it. No system is perfectly secure, and we cannot guarantee absolute security.

If a security compromise affects your personal information, we will notify you and the Information Regulator as required by section 22 of POPIA.

6. Your rights

Under POPIA you have the right to:

To exercise any of these, email info@zenflare.digital. We will respond within a reasonable period and may ask you to verify your identity first.

Information Regulator (South Africa)

JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Complaints: complaints.IR@justice.gov.za · inforegulator.org.za

7. Cookies

Our websites use cookies and similar technologies to keep the site working, remember your preferences, and measure how the site is used. You can block or delete cookies in your browser settings; some parts of the site may not work correctly if you do.

8. Children

Our services are not directed at children under 18. We do not knowingly collect personal information from children without the consent of a competent person. If you believe we have, contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. The version published on this page, with the date shown at the top, is the current one. Material changes will be communicated to active clients by email.

10. Contact us

ZENFLARE (PTY) LTD
Registration number 2025/343760/07
Worcester, Western Cape
info@zenflare.digital

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